Privacy & Cookies
Welcome
If you continue to interact with this website and our services, you are agreeing to comply with and be bound by our ‘Terms and Conditions’ together with the following ‘Privacy Policy’, which together govern Zena Hodgson and WakeUp2Life’s relationship with you in relation to this website and our services.
Your Consent
By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this Privacy Policy at any time.
If/when changes are made to this Privacy Policy, we will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Privacy Policy
Statement of intent
This policy sets out how Zena Hodgson and WakeUp2Life use and protect the information that you provide when you use our services and our website.
It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.
This policy will be updated from time to time in line with prevailing legislation.
What information do we collect?
When you use our services or visit this or other websites we manage, you may provide us with two types of information: personal information you choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
Client privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
Telephone
07838337491
Email
info@wakeup2life.co.uk
What information we collect, use, and why
We collect or use the following information to provide client care, services and products:
- Name, address and contact details
- Gender
- Pronoun preferences
- Emergency contact details
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
- Records of meetings and decisions
We collect the following special category information to provide client care, services and products. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Purchase or service history
- Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide client care, services and products are:
- Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use this information in order to make contact with you to discuss your needs, arrange the appropriate services and help you achieve your desired treatment goals. We cannot adequately and safely deliver services to clients without utilising the personal information shared, the information can help us to get to know you better and tailor our services for your needs.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We may send information regarding products or services directly provided by us, to existing clients or prospective clients who have made an enquiry with us. This may include changes to service fees, updates to policies, Terms & Conditions and any other information relating to products and services we provide. We may also request feedback from clients in order to continue to improve the services we offer, and in order to develop new products and services to better serve clients. We may also send out information regarding products and services we currently provide and information about new or upcoming products and services, that we feel may benefit clients. All communications sent by us will be clearly marked as originating from us.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Information we collect is needed to help us resolve any queries, complaints or claims in an efficient, thorough and timely manner.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Family members or carers where clients are under the age of 18 years.
How long we keep information
Given the nature of our work, we are required to hold our records for a period of 8 years for adult clients and up until the age of 25 for a child under 16 when last seen as a client or the age of 26 for a 17-year-old when last seen, after this your information will be securely destroyed.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Payment processing platforms, with data processing in the UK
This data processor does the following activities for us: Processes invoices, payments and refunds.
Business Management Platform, based in the UK.
This data processor does the following activities for us: The Business Management Platform stores and manages the data collected in order to run core business functions. Including but not limited to website and form hosting, online course and membership services, marketing, CRM, e-commerce and appointment scheduling.
Social media and communication services, based in UK and US
This data processor does the following activities for us: Stores and manages the data collected in order for you to communicate with us, via various social media and communication channels.
Cloud storage services, based in UK and US
This data processor does the following activities for us: Stores and manages the data collected in order for us to carry out core business functions and fulfil our obligation to industry and professional standards with respect to the retention of client data as stated above.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
- we have a legal requirement (including court orders) to collect, share or use the data;
- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
- If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
- If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Social media, communication and cloud storage services
Country the personal information is sent to: US
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
‘Cookies’ and how we use them
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively and may affect how you are able to interact with our site. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in your chosen security software.
Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our viewers.
Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
You can read more about cookies and find detailed information for managing your cookies from the ico (information commissioner’s office):
(The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals)
Links to other websites
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites, which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Newsletter opt-out
Newsletter subscribers can request to unsubscribe from our newsletter at any time. After unsubscribing we will discontinue sending those particular messages as soon as technically feasible.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@wakeup2life.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Website: https://www.ico.org.uk/make-a-complaint